14-day refunds on unlock codes
If you are not happy with an unlock code, ask for a full refund within 14 days of buying it. You don't need to give a reason.
This covers every unlock: full access to one test, the US interview pack and the all-tests unlock. The US interview pack is the full interview for the 2025 and 2008 tests (it stops as soon as you have passed or failed, as the real one does), 65/20 interviews (for people aged 65 or older with 20 years as a permanent resident), practice of the questions you got wrong, reading and writing practice for the English test, N-400 interview English (the words of Form N-400 and the officer's questions), and your history on this device.
How to ask
- Email support@citizenshiptestquestions.com with the subject "Refund request".
- Include the email address you used at checkout, and your unlock code or Stripe receipt number.
- We refund the full amount to the card you paid with, through Stripe. It usually reaches your account within 5–10 working days, depending on your card provider.
Bought the wrong one?
If you bought the unlock for the wrong test, email us. Within 14 days you get a full refund under this policy; after that, we may refund it at our discretion.
This policy does not affect your legal rights as a consumer.